Order Cancellation & Change Policy

1. Operational Logistics in Anchorage: The Art of Speed

Nonlending’s fulfillment hub, located at 925 W 72nd Ave, Anchorage, AK 99518, is a high-efficiency facility specifically designed to process premium posters, fine art prints, and high-GSM wall decor with minimal delay. When you place an order, our system immediately synchronizes with our Printing Lab in the Anchorage center.

Unlike mass-produced apparel, posters at Nonlending are printed on-demand using professional giclée ink-jet technology. This ensures that every customer receives a “fresh” print with maximum color vibrancy and no edge-wear from long-term storage. Because we aim for a 1-2 business day processing standard, the moment an order enters the “Prep” phase, the specific paper substrate is selected, the printer is calibrated for your unique file, and the ink is laid.

At this stage, manual intervention becomes technically and logistically impossible. Halting an automated print run to locate a single 24×36 poster among hundreds would risk de-calibrating the precision machinery and potentially delaying the shipment of art to collectors across the entire United States. Therefore, our cancellation protocols are strictly tied to our physical production milestones.

2. High-Priority Modification Protocol

To intercept a poster order before it reaches the “Ink-on-Paper” threshold, customers must adhere to our formal communication protocol. Given the speed of our Anchorage facility, email is the only valid and timestamped method for tracking these urgent requests.

Our support concierge monitors this specific subject line format with high priority. Please ensure your Order ID is correct, as a typo in the subject line may lead to a delay in processing, potentially causing the request to fall outside the 6-hour window.

3. Modification Feasibility & Art Constraints

Because art production involves physical consumption of materials (archival paper and pigments), we categorize requests based on feasibility:

Request Type	Feasibility Status	Operational Constraint
Full Order Cancellation	Guaranteed	Only if requested within the 6-hour window.
Shipping Address Correction	Possible	Must be finalized before the carrier label is printed.
Poster Size/Art Swap	Conditional	Subject to printing lab status and price differences.
Adding New Posters	Not Possible	Requires a new separate transaction for tracking security.

4. Customer Duty of Verification: The “Final Look”

By finalizing a purchase at Nonlending, the customer accepts full responsibility for the data entered at checkout. In the digital age, a single digit error in a Zip Code or a missing Apartment Number can result in a poster being returned to Anchorage, potentially causing paper damage due to excessive transit.

Please verify the following before purchase:

• Dimensional Accuracy: Ensure the poster size (e.g., 12×18 vs 24×36) fits your intended frame or wall space.
• Precise Address Data: Check for autocorrect errors in street names and ensure the “Unit/Suite” number is included.
• Email Integrity: Confirm your email address is correct so you receive the automated order receipt—your 6-hour window starts from this timestamp.

Nonlending cannot be held liable for shipments lost due to incorrect address data if the request to change was submitted after the dispatch threshold. In such cases, the customer will be responsible for a $6.99 re-processing and re-shipping fee once the item is returned to our hub.

5. Post-Shipment Procedures & Carrier Handoff

If you missed the 6-hour window and your order has already been dispatched from our 925 W 72nd Ave facility, you may still utilize our Standard Return Policy once the item arrives. While we cannot physically stop or reroute a package mid-transit—as it is under the jurisdiction of FedEx, UPS, or USPS—you are eligible to return the unopened, original tube for a refund or exchange according to our Return Guidelines.

Please do not refuse the delivery at your door. Refused packages often take the longest route back to the sender and are not prioritized by carriers, which can delay your refund by several weeks. Instead, accept the delivery and contact us at support@nonlending.com to initiate a formal return.